FAQs

PAYMENT GATEWAY Q&A

1. Current payment gateway's provided:

  • Payfast (Card payments)
  • Ozow (Safe and Secure instant EFT)

+ N.B: Should you wish to do a bank transfer, please contact us directly.
+ Would like to do a cash deposit? Add R30.00 on order price
(All Bank transfers are to reflect in the bank account before order will be fulfilled)

2. Is Ozow really Safe and Secure?

With their Thawte certificate, Ozow is able to offer the utmost levels of security through a consistent network infrastructure, ensuring that online payment processing is Ozow safe and Ozow secure for merchants and customers alike. 

Otherwise we wouldn't use it :)

3. Are your banking login details stored by Ozow?

No your online banking login details are not stored by Ozow.

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SHIPPING AND ORDER PROCESSING

1. When will you ship my order? 

All orders placed are shipped within 24 hours of confirmation and payment of order.  Dependent on destination, orders should take 3-5 days to arrive.  

2. Courier Service Used?


Verdure Wellness makes use of The Courier Guy.  Courier Fee's may change without prior notice at the discretion of Verdure Wellness.  The waybill number will be immediately sent to the customer on the contact details provided by yourself once parcel has been dispatched.

3. Incorrect Shipping Details Provided?

Verdure Wellness will not take liability for delivery details which have been incorrectly provided on checkout.  Should the incorrect delivery address have been provided please contact us on email at: orders@verdurewellness.co.za within 12 hours of order placement. 

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TRADING HOURS

1. Being an online shopping platform you are welcome to shop 24 hours :)  

2. Orders placed on a Public Holiday will be shipped the following day working day.  

3. All orders placed on weekends will be couriered the following Monday from date of order.

4. Verdure Wellness' shipping over the festive season will be bound to the calendar of the Courier Company.  

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We love feedback and we love hearing from our customers.  Should you have a more specific question you would like answered please email us at:
admin@verdurewellness.co.za
and we will gladly assist

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THANK YOU FOR SHOPPING WITH US!